Service Announcement - Friday, 2 May

The General Register Office are currently experiencing high levels of requests for certificates. Whilst the vast majority of certificates are being despatched on time a small percentage of certificates may be subject to delay.

We apologise for any inconvenience caused and anticipate that full service will be resumed by week commencing 12 May.

Please note that our Priority Service is not affected and all priority orders are continuing to be despatched on time.

From 1 April 2008, the General Register Office became part of the Identity and Passport Service. Please note when purchasing certificates online using a credit/debit card, the transaction will be shown as “Identity and Passport Service” on your bank statement.