Help with ordering certificates online

If you need help with any aspect of online ordering, the online ordering FAQs can be viewed here.

Online

Before you order a certificate

If you would like to ask us a question, or want to know more about one of our services before you order a certificate you can email us directly at certificate.services@ips.gsi.gov.uk

If you do not wish to receive an autotext response please include GQ in the subject field of your email. We will respond to your email within 5 working days.

After you order a certificate

If your query relates to a certificate which you have already ordered from GRO you can use our online complaints form to send us a message. When you submit this form it will generate an email to us with the details you have supplied. We will respond to your email within 5 working days.

Telephone

You can contact us by telephone on 0845 603 7788 (8am to 8pm Monday to Friday. Saturday 9am to 4pm) This number is free on some call plans from UK Landline providers, others charge at the cost of a local call. Mobile and overseas rates will vary and may be considerably higher, please check with your service provider.

Please note your call may be recorded for training and monitoring purposes.

This telephone number is 'Typetalk' enabled. This means that people with hearing difficulties can communicate with the General Register Office (GRO) via the National Telephone Relay Service who set up a link with the GRO and act as an intermediary on their behalf.

Text: 18001 (followed by) 0845 603 7788

Letter

You can contact us by post by writing to :

Certificate Services Section
General Register Office
PO Box 2
SOUTHPORT
PR8 2JD

If you want to order a certificate by post you can use any of the above methods to request an application form. Please include your full name and address, the type of application form you require, and the quantity. These forms must not be faxed or photocopied, the original form must be returned to the General Register Office.

Query or Complaint?

If you have a query or complaint about an order you have already made, you can use our online complaints form to send us a message. We will respond to your query within 5 working days.