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Cookie Policy

Introduction

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • analysing anonymised data to help us understand how people interact with government services so we can make them better

For more information see GOV.UK.

If you'd like to learn how to remove cookies set on your device, visit: http://www.aboutcookies.org/Default.aspx?page=1.


First-party cookies - Cookies for using our online services

Three cookies are set by our web servers to ensure that your session is maintained for the duration of your visit (until you close your web browser).

Cookie Name Purpose Typical Content Duration
ASPSESSIONIDAAADCCTB Enabling a service to recognise your device Encrypted numeric ASP Session ID Expires when browser session is closed
ValidUser Once you have logged on with username and password, so you donít have to do it for every Web page you request from our service Text indicating your role in the feedback process Expires when browser session is closed
ONS See list of Cookie Values Below See list of Cookie Values Below Expires when browser session is closed

The first cookie contains an ASP Session ID assigned by our server and is created as soon as you visit the site.

The second cookie is called ValidUser and is created when you access a section of the site used to hold customer feedback forms via a direct link in a call closure email sent by our Service Desk team or by a login screen used internally to collate this feedback

The final cookie is called ONS and is created when you login to the online certificate ordering section of our website. It is used to manage the navigation process when placing an online order and contains some or all of the following information during the different steps in the ordering process.

Value Name
(known as a Key)
Purpose Typical Content
ONSUser Once you have logged on with username and password, so you donít have to do it for every Web page you request from our service Encrypted numeric ID's
ORDER_ID Once you have started an order, to identify your order to the system Encrypted numeric ID
APPLICATION_ID Once you have started an application, to identify your application to the system Encrypted numeric ID
BASKET_CONTENT Once you have logged on with username and password, to identify if you have added an order to your basket Boolean Value Indicating the status of the user's basket
WebAddress In navigating our site, to identify to the system your current location in the ordering process URL used to indicate the user's location in the ordering process
ErrorSeverity To understand where you may have difficulty in using the service, in order to make it easier in future for you to complete your task Error Information Passed to Exception Report
ErrorNumber To understand where you may have difficulty in using the service, in order to make it easier in future for you to complete your task Error Information Passed to Exception Report
ErrorText To understand where you may have difficulty in using the service, in order to make it easier in future for you to complete your task Error Information Passed to Exception Report
ErrorSource To understand where you may have difficulty in using the service, in order to make it easier in future for you to complete your task Error Information Passed to Exception Report


Third-party cookies - Cookies for improving service and facilitating online payments

Digital Analytix sets cookies to help us accurately estimate the number of visitors, returning visitors and volumes of usage of our services. This is to ensure that the service is available when you want it and fast. The cookies used for this are listed below:

Service uk.sitestat.com
Cookie Name c1
Cookie Name s1
Typical Content Randomly generated number
Purpose Web analytics - So service is available when you want it and fast, we measure numbers and volumes of visitors
Third Party's Privacy Policy http://www.comscore.com/About_comScore/Privacy_Policy
Duration 5 Years

In order to allow you to pay via a Credit or Debit card when placing an order online, you are directed to a third party payment provider who process the secure financial transaction. The cookies used by WorldPay during this process are listed below:

Service secure.worldpay.com
Cookie Name JSESSIONID
Cookie Name machine
Typical Content Randomly generated number
Purpose Third party payment provider - When we provide links to third party services you find useful, they may place a cookie on your device to make their service easier to use
Third Party's Privacy Policy http://www.worldpay.com/about_us/index.php?page=privacy&c=WW
Duration Expires when browser session is closed


How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ĎHelpí function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

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