Contact Us

Certificate Services Section

Order online
You can order certificates online

For help with ordering online

• If you need help with any aspect of online ordering, these online ordering FAQs can be viewed here

• For all enquiries relating to online ordering please email col.admin@ons.gsi.gov.uk
  If you do not wish to receive an auto text response please include GQ in the subject field of your email. Your email will be responded to within 5 working days.

Any other certificate enquiry
For any other information about obtaining birth, death or marriage certificates
relating to events in England and Wales:

Tel: +44 (0) 845 603 7788 (8am to 8pm Monday to Friday. Saturday 9am to 4pm).
Calls are charged at the cost of a local call. Please note your call may be recorded
for training and monitoring purposes.

This telephone number is 'Typetalk' enabled. This means that people with hearing difficulties can communicate with the General Register Office (GRO) via the National Telephone Relay Service who set up a link with the GRO and act as an intermediary on their behalf.

Text: 18001 (followed by) +44 (0) 845 603 7788

Or write to us at:
Certificate Services Section
General Register Office
PO Box 2
SOUTHPORT
PR8 2JD

Email: certificate.services@ons.gsi.gov.uk
If you do not wish to receive an auto text response please include GQ in the subject field of your email. Your email will be responded to within 5 working days.

Fax: +44 (0) 1704 550013

You can use any of the above methods to request an application form. Please include your full name and address, the type of application form you require, and the quantity. Please note - these forms must not be faxed or photocopied. The original form must be returned to the General Register Office.

Please note that there are special requirements for obtaining stillbirth certificates.