Help with ordering certificates online
Before you contact GRO for assistance, please refer to the 'How to Order' videos here: General Register Office - 'How to Order' Guide for Customers Swyddfa Gofrestru Gyffredinol - Canllaw 'Sut i Archebu' ar gyfer Cwsmeriaid
If you need help with any aspect of online ordering, useful information can be found here
Online
If you would like to ask us a question or want to know more about one of our services before you order a certificate. Also if your query relates to a certificate which you have already ordered from GRO you can contact us using our online form to send us a message.
We will respond to your enquiry within 5 working days.
Telephone
You can contact us by telephone on +44 (0)300 123 1837 (8am to 6pm Monday to Friday. Saturday 9am to 1pm). Calls to 0300 numbers cost no more than calls to UK numbers starting 01 and 02 and should be part of any inclusive minutes that apply to your provider and call package. Please note your call may be recorded for training and monitoring purposes.
Deaf, hard of hearing and speech impaired customers can use the Text Relay service to contact the General Register Office.
To use this facility text: 18001 (followed by) 0300 123 1837.
We will respond to your enquiry within 5 working days.
You can contact us by email at certificate.services@gro.gov.uk.
We will respond to your enquiry within 5 working days.
Letter
You can contact us by post by writing to :
Certificate Services Section
General Register Office
PO Box 2
SOUTHPORT
PR8 2JD
We will respond to your enquiry within 10 working days.
If you would like to order a certificate by post you can download an application form and guidance note via GOV.UK - or write to GRO at the address shown above confirming the number and type of application forms required.
Complaint?
If you have a complaint about an order, you have already made or the service you received. You can contact us using our online form. We will respond to your query within 20 working days.
Please remember that while we always aim to provide the best possible service, we must work within the provisions set out in legislation covering the work of our office.
