Help with ordering certificates online
If you need help with any aspect of online ordering, useful information can be found here
Before you order a certificate
If you would like to ask us a question, or want to know more about one of our services before you order a certificate you can email us directly at firstname.lastname@example.org
If you do not wish to receive an autotext response please include GQ in the subject field of your email. We will respond to your email within 5 working days.
After you order a certificate
If your query relates to a certificate which you have already ordered from GRO you can use our online form to send us a message. When you submit this form it will generate an email to us with the details you have supplied. We will respond to your email within 5 working days.
We've made some temporary changes to our contact centre opening hours to help us maintain services during the COVID-19 outbreak.
You can contact us by telephone on +44 (0)300 123 1837 during our revised opening hours of 9am - 5pm Monday - Friday (Closed Saturdays, Sundays and Bank Holidays). Calls to 0300 numbers cost no more that calls to UK numbers starting 01 and 02 and should be part of any inclusive minutes that apply to your provider and call package. Please note your call may be recorded for training and monitoring purposes.
Deaf, hard of hearing and speech impaired customers can use the Text Relay service to contact the General Register Office.
To use this facility text: 18001 (followed by) 0300 123 1837.
You can contact us by post by writing to :
Certificate Services Section
General Register Office
PO Box 2
If you would like to order a certificate by post you can download an application form and guidance note via GOV.UK - or write to GRO at the address shown above confirming the number and type of application forms required.
Query or Complaint?
If you have a query or complaint about an order you have already made, you can use our online form to send us a message. We will respond to your query within 5 working days.